Shipping Information

At Mermaid, we strive to get your products in a timely manner. Once your order has
shipped, you will receive a shipping notification via the email associated with your
order.

Tracking links may require additional time to “go live” as carriers process your
shipment

Order Availability:

• Our online store generally accepts orders 24 hours a day, seven days
a week, making it convenient for you to shop at any time.

Shipping Schedule:

• Orders are fulfilled and shipped from our warehouse in the
  Southeast
  
• We observe major U.S. holidays; therefore, orders are not fulfilled on
  these days.
  
  Currently shipping to the following states:
  Alabama (AL), Arkansas (AR), Arizona (AZ), Delaware (DE), District of
  Columbia (DC), Florida (FL), Georgia (GA), Indiana (IN), Kentucky (KY),
  Maryland (MD), Michigan (MI), Mississippi (MS), Nebraska (NE), New
  Mexico (NM), North Carolina (NC), North Dakota (ND), Oklahoma
  (OK), Pennsylvania (PA), South Dakota (SD), Tennessee (TN), Texas (TX),
  West Virginia (WV), Wisconsin (WI), Wyoming (WY)
  

Return policy
Customers may return products purchased from our website within
14 days of delivery if the product is unopened and unused. Please
indicate when inquiring about a return if you are looking for a refund
or an exchange. Shipping costs associated with a return are the
responsibility of the customer

1. Eligibility for Returns

• Returns are accepted only for products that are unopened, sealed, and in their original packaging.

• We cannot accept returns on opened or consumed products due to health and safety regulations.

• A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Products

• Opened or partially consumed edibles.
• Products that show signs of tampering or contamination.
• Any products returned without original packaging or proof of purchase.

3.Defective or Damaged Products

• contact our customer service within 7 days of receipt.
  
• We may request photos or evidence of the issue.
• Defective or damaged products may be eligible for a replacement or refund at our discretion.
• If you receive a product that is damaged or defective, please
  
  

Please allow 3 to 5 business days for your bank to process the
refund and release the amount back to your account.

Exchanges are limited to items of equal or lesser value, however we cannot guarantee the availability of products for exchange
and if an item is not available to satisfy your preference for exchange, we are happy to offer a refund.